+86 18621972598
  • Q: How long can I get the feedbacks after we sent the inquiry? 

    We will reply to you within 1 hour on the working day.
  • Q: Are you a direct manufacturer or trading company?

    We are not a service-oriented trading company, we are a professional thermoforming manufacturer. The company covers an area of 5,000 square meters. At the same time, we also have our international trade department. We produce and sell our products by ourselves.
  • Q: What products can you offer?

    We mainly produce thermoforming equipment to solve production problems for customers.
  • Q: What applications do your products relate to?

    Thermoforming applications are everywhere in life. Our equipment covers almost the entire packaging and printing industry and plastic products industry. The applicable fields include medical supplies, food packaging, electronic accessories, auto parts, daily necessities, hardware tools, etc. field industry.
  • Q: Can you do customized products?

    Yes, we mainly make customized equipment. We develop and produce equipment based on the drawings or samples provided by customers.
  • Q: How about the capacity of your company?

    Our company has production workshops, inspection workshops, and after-sales workshops in terms of production. It is also equipped with independent R&D engineering departments and after-sales service departments. The complete production system and service system ensure customers' on-time delivery.
  • Q: How many employees of your comany?what about the technicists?

    The company currently has more than 50 employees, including 20 professional technicians and 8 engineers.
  • Q: How to guarantee the quality of your goods?

    First of all, we will conduct corresponding inspections after each process. For the final completed equipment, we will conduct a full inspection according to customer requirements and international standards;

    Then, before the equipment is shipped, we will sincerely feedback on the operation of the equipment to customers one by one. Customers are also welcome to visit the site for inspection. After the machine is shipped, we will set up an after-sales service group chat, and there will be corresponding customer service in the group chat. , engineers solve any machine operation problems for customers, so that people who buy our machines can "buy with confidence and use them securely".
  • Q: What's the payment term?

    When quoting, we will confirm the transaction method with you, whether it is FOB, CIF, CNF, or other methods. For mass production, we usually pay 30% in advance and then pay the balance upon receipt of the bill of lading. Our payment method is T/T,  of course, L/C is also acceptable.
  • Q: How to deliver the goods to us?

    According to different customers, we choose different logistics methods according to local conditions, all to allow customers to receive the goods faster in the short term.

    Usually, we ship by truck to customers in mainland China, which is convenient and efficient at the same time. We generally ship by sea to overseas users, because we are in Suzhou and are very close to the Shanghai port, so shipping by sea is very convenient.

  • Q: Where are your products mainly exported to?

    We do not have a specific export country. According to customer needs, we can export to any place in the world.
    Currently, our customers are located in the United States, Canada, Mexico, Ecuador, Brazil, Argentina, Vietnam, Malaysia, Indonesia, Thailand, Iran, Saudi Arabia, Iraq, Pakistan, Bangladesh, Egypt, Ethiopia, Nigeria, Cameroon and other countries.

  • Q: knowledge

    Payment Term:
    Remark:Though our website support online shopping ,our machines are big amount ,it is not safe to pay on line.After you choose the items and qty ,you can submit the order, after we get the order, we will issue the formal proform invoice including our bank info for you to arrange the payment. We shall get the payment in formal way as we shall declare custom with every US Dollar after we got)
    1. T/T30% prepayment, balanced prior to shipment
    2. At sight Irrevocable L/C Only if the total amount of the order is higher than USD10,000.00(As the cost for operate L/C is very high)
    3. Paypal:If you pay via Paypal ,shall add 3.9% for the cost of Paypal.
    4. West Union:For small amount payment
    5. Trade assruance contract via Alibaba
    Warranty:
    1.1 year after goods arrive port of destination.
    2.Parts broken for quality reason(Firstly ,pls send us fotos about the broken parts, detailed description of the symptom,how could broken etc. These are very important and necessary) ,all the courier cost, replacement of the parts all in our account ,and we will arrange the replacement within 1 week to your side by fastest courier(Maybe DHL,UPS or Fedex,depends on which one is the fastest one to your country)
    3.All of the technical instructions are free any time.
    Lead time:
    1. Normally, we need 60 days to produce a complete machine. But it also depends on which items and quantities. For example, if there are a large number of mold drawings that need to be confirmed, it will take 30-45 days. But we always try our best to complete the production at the first time. We know time is money and we know you need these items urgently. But we will ensure the quality and then we can speed up. Because quality is everything, right?
    2. Some projects require a longer time, such as fully automatic thermoforming machines. It's better to leave us 60 days enough production time.
    3. Small thermoforming machines or auxiliary machines on thermoforming machines usually only take 15-20 days to be ready.
    Many customers complain that they don’t know how to unload a full box from a fully automatic thermoforming machine. We would like to show the photos of loading for your reference, hoping it will be of some help to you. (You'd better have a large ramp from the floor to the container, if you don't, no problem; you should insert a fork into the middle of the package)